Frequently Asked Questions

Payments

You have multiple options to make your payment i.e. internet banking, cash on delivery and we accept all types of credit and debit cards.

No, there are no hidden charges. Once the payment is made it is full and final.

If you are not comfortable making a prepaid order, then you can opt for Cash on Delivery option i.e. you have to make your payment in cash during the time of your item’s delivery. The payment should be strictly in cash. The maximum amount that is acceptable in cash on delivery method is Rs 5000. Payment only in Indian Currency is accepted.

We accept all kinds of credit/debit card. After entering your details you will be redirected to your bank’s secure page for entering your secure password provided by your bank.

The secure passwords are generated by you and it is known only to you. It has been done in order to ensure an additional security when you make an online payment.

Yes, off course you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.

Returns & Replacements

On receiving a product, in case of any manufacturing defect then e-mail us at accounts@starlinkconnection.com or get in touch with us on this number 9702695966, within 10 days from the receipt of delivery.

  1. Items can be returned or replaced in case of manufacturing defect, however if an item is different from the condition when delivered then there will be no replacement or refund.
  2. In case of wrong shipment delivered, customer care representative should be notified within 10 days of the purchase.
  3. All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

If the buyer doesn’t receive the order, then he/she can either refund the order or speak to our Customer Support on 9702695966.

If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details. It will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you

Cancellations

Please check the SLC Store return, refund and cancellations policy

It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation.

Product Reviews and Guidelines

You can share your personal experience of how you have used this product or how it is benefitting you. You can also mention what do like about the product-its color, quality, shape, design or any other feature. One can also mention what can be done to make any product better or what other things can be done for a better user experience.

Note: Giving suggestions to improve a product does not include use of unethical language or writing something bad about a product. It’s only a kind gesture to let us know what a customer want apart from what we provide. Product reviews are done so that other customers may know the pros and cons of a product so one should be informative. Apart from this it helps us to serve you better.

Irrelevant reviews- reviews consisting of random characters, random words, repeated words or review on a different product; service feedback, any type of payment related query; pricing related comments, personal information, promotional comments, Copyrighted comments, reviews by authors, artists, publishers, manufacturers without disclosure, unethical language, use of other language apart from English, asking for votes; pornography content.
Comments that would be inappropriate would be deleted without any prior notice.

Shipping

The Shipping Charges from SLC STORE.COM are currently free.

We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand. Also, order is processed on all weekdays including Saturdays except for Sundays and major holidays. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.

Orders may take up to 1-2 full business days to be processed, picked and packed before it is shipped. PLEASE ALLOW 7 TO 10 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.

Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.

All items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may write an e-mail to accounts@starlinkconnection.com mentioning your order reference number.

A shipping confirmation with your tracking id will be sent to you after the product has been dispatched. You can use that tracking id to track your order by going on our website and clicking on “track your order’. This will tell you the approximate delivery time of your order that you have placed.